Q: What is your minimum order?
A: BottleStore.com.com has no minimum order.
Q: Can I get samples?
A: Yes, you can order 5 individual containers & closures for testing purposes. Sample orders are processed for a $15 handling charge, plus shipping. Email: sales@BottleStore.com for all sample orders.
Q: Where do you ship from?
A: We ship from Union, New Jersey. Use our ‘Estimate Shipping’ tool to calculate shipping costs associated with your order.
Q: How can I find out about the status of my order?
A: You can call customer service at 866-BUY-BTLS (866-289-2857) between the hours of 9 a.m. EST and 5:00 p.m. EST.
Q: What If I’m not satisfied with my purchase?
A: Any of our items can be returned within 30 days of receipt. Returns are subject to a 30% restocking fee (There are no refunds on shipping charges for returns). If we pack and/or ship your order and for some reason you refuse it, handling and shipping charges will still apply. Please contact a customer service representative at 866-BUY-BTLS (866-289-2857) in order to request a Return Merchandise Authorization number and the address to return shipments.
Please inspect all packages at the time of arrival and contact us immediately about any damaged products. A claim may be filed with UPS.
Q: Can I order if I live outside the United States?
A: Orders are only shipped in the continental US and Canada.
Q: Do you offer quantity discounts?
A: Yes.
$0 - $999.99 No Discount
$1000 - $2499.99 5% Discount
$2500 - $4999.99 10% Discount
$5000.00 and up 15% Discount
Q: What type of payment do you accept?
A: We accept Visa, Mastercard, and PayPal.
Q. When will my UPS Next Day order be shipped?
A. Orders placed on our site usually ship within 48 hours, Monday through Friday excluding holidays throughout the year, regardless of the shipment method chosen. Choosing Expedited Service (UPS Next Day, UPS Second Day or UPS 3rd Day Select) may reduce the amount of time your order spends in transit, but please allow 48 hours for shipment to occur Monday through Friday excluding holidays throughout the year.
Q: How will my order be shipped?
A: Orders are shipped via UPS, or Common Carrier for very large orders. Shipping and handling charges will be added to your order. Once your online order is shipped, you will be E-mailed a shipping confirmation.
Q. How often do items get back ordered, and how will I know if an item I purchase is put on back order?
A. Back orders are rare, but if a requested item is put on back order, we try to contact our customers as soon as possible via e-mail. We cannot necessarily guarantee any ship dates at that time, but we will try to give you an accurate estimated arrival date.
Note that if you order several items and only one item is on backorder, a partial shipment will often be sent as a courtesy if you are located in the US or Canada. The backordered item will be forwarded to you automatically when it is received into stock.
Q: What is your warranty policy?
A: All items sold on BottleStore.com reflect their current standards and specifications.
Each item described herein is not necessarily suitable for every kind of use.
SELLER MAKES NO WARRANTY THAT THE GOODS DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All warranties expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly disclaimed. All goods are shipped F.O.B our plant. You should always TEST your product in the container you've selected prior to use.
Q: What if I can’t find answers to my questions here?
A: You can email us at: sales@bottlestore.com or call customer service at 866-BUY-BTLS (866-289-2857) between the hours of 9 a.m. EST and 5:00 p.m. EST.
