Frequently Asked Questions
Q: What is your minimum order?
We offer all our products in carton quantities and you can purchase a single carton.
Q: Can I get samples and how do I order them?
Press the "REQUEST SAMPLE" button on the item page or click here and select "Sample Request", then let us know where we should ship the sample to. Please see Terms & Conditions on the sample request form for details.
Q: Where do you ship from?
We ship from Union, New Jersey. Use our ‘Estimate Shipping’ tool to calculate shipping costs associated with your order.
Q: Do I need a loading dock to receive a pallet?
Having a loading dock has its advantages. It makes it easier for our trucks to deliver and saves on shipping costs, it also makes it easier for you to move and store the pallet. If you don’t have a loading dock, we can still deliver a pallet to you via liftgate. The driver will load your pallet onto a platform and lower it to street level for drop off. You are responsible for transporting the pallet from there. Click here to see an example of a liftgate.
Q: How can I find out about the status of my order?
You can login to your account to view your order status. You can also click here and select "Order Status Check" to obtain the latest status update on your order.
Q: What if my tracking information says my package has been delivered but I do not have my package?
If your tracking information shows that your package was delivered, but it cannot be located it:
- The carrier may leave shipments in a safe place at their own discretion so be sure to check areas such as the front porch, side door, back porch, or near the garage
- Look for a notice of attempted delivery.
- If you still cannot locate your package, you must notify O. Berk within 5 days of the carriers delivered date so we can start the tracing process with UPS and ship your replacement product(s).
Q: What If I’m not satisfied with my purchase?
Any of our items can be returned within 30 days of receipt under the following conditions:
Items are unused
Items are in original condition
Items are in original boxes
Clearance Items (labeled surplus) and Special Order Items will not be accepted
All returns are subject to approval
Any issues regarding damaged goods or shortages must be resolved within 30 days of the shipping date
If these conditions are met, the customer will pay the freight back to our company. Upon receipt and inspection of the product, we will issue a credit less a 30% restocking fee. If these conditions are not met, no credit will be issued to the customer.
Please inspect all packages at the time of arrival and contact us immediately about any damaged products by clicking the Start A Support Ticket link under the "Service & Resource" tab. We will replace any damaged products as soon as possible.
Please contact us by clicking here and select "Return / Refund". We will issue return labels for you to send back your order.
Q: Can I order if I live outside the United States?
Orders are only shipped in the continental US and Canada.
Q: What type of payment do you accept?
We accept Visa, Mastercard, and PayPal.
Q: How often do items get back ordered, and how will I know if an item I purchase is put on back order?
Backorders are rare, but if a requested item is put on back order, we try to contact our customers as soon as possible via e-mail. We cannot necessarily guarantee any ship dates at that time, but we will try to give you an accurately estimated arrival date.
Note that if you order several items and only one item is on backorder, a partial shipment will often be sent as a courtesy if you are located in the US or Canada. The backordered item will be forwarded to you automatically when it is received into stock.
Q: Who is liable to pay customs, duties and tariffs?
Unless expressly stated otherwise in a Quotation or Invoice, the Purchase Price does not include charges for taxes, customs and import-export fees, duties, and tariffs.
Q: What is your warranty policy?
All items sold on BottleStore.com reflect their current standards and specifications. Each item described herein is not necessarily suitable for every kind of use.
SELLER MAKES NO WARRANTY THAT THE GOODS DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All warranties expressed or implied, including any warranty of merchantability and fitness for a particular use, are expressly disclaimed. All goods are shipped F.O.B our plant. You should always test your product in the container you've selected prior to use.
Q: Why are my sprayer/pump tubes longer than my bottles?
We stock a large quantity of bottles that vary in height but have similar neck finishes that can fit the same pump or sprayer. It is difficult to maintain a sufficient amount of pumps or sprayers with the correct tube length to fit each bottle style. Plus, tube length preference can differ from customer to customer. Instead, we stock pumps and sprayers with longer tubes to fit a larger percentage of our stock containers. We can cut the tubes for you before shipping if you're interested. Simply select the "Dip Tube Cutting" option and we will reach out with your dip tube specification.
Q: What if I can’t find answers to my questions here?
You can click here to start a support ticket. We will answer your question as soon as we can, often time within the same business day (Monday to Friday)