Q: How will my order be shipped?
Orders are shipped via UPS or Common Carrier for very large orders. Shipping and handling charges will be added to your order. Once your online order is shipped, you will be E-mailed a shipping confirmation.
Q: When will my UPS order be shipped?
Orders placed on our site usually ship within three business days, Monday through Friday excluding holidays throughout the year, regardless of the shipment method chosen. Orders received on Friday, or over the weekend will typically be shipped Tuesday or Wednesday. Choosing Expedited Service (UPS Next Day, UPS Second Day or UPS 3rd Day Select) may reduce the amount of time your order spends in transit.
Q: What if I received Damaged Products?
BottleStore now offers an industry exclusive "Intact On Arrival" Guarantee. We overpack our glass products in such a way that will withstand normal parcel transit handling. If you receive damaged product, please take a picture of the damage and utilize the "Submit a Support Ticket" to notify us of the issue. We will replace any damaged products at no cost to you.
Q: How often do items get back ordered, and how will I know if an item I purchase is put on back order?
Back orders are rare, but if a requested item is put on back order, we try to contact our customers as soon as possible via e-mail. We cannot necessarily guarantee any ship dates at that time, but we will try to give you an accurate estimated arrival date.
If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped automatically once the product has arrived in our warehouse.
Q: What happens if I cancel my order?
Order can be canceled if the order is not yet shipped. Simply use the "Start a Support Ticket" link and provide us your order #. We'll cancel your order and refund your card.
Q:What happens if the order is undeliverable and returned to your warehouse?
Orders that is deemed undeliverable by UPS and Common Carrier will be returned back to us. Once the package(s) arrived at our facility, we will begin processing a return and refund minus the 30% restocking fee as well as the return shipping cost. If you would like your order to be re-shipped, please submit a new order.
Undeliverable orders include incorrect shipping address, receiver not available at time of delivery if signature is required, and refusal of delivery.