UPS Shipping Claims

All boxes and items leave BottleStore in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). BottleStore will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please call 866-BUY-BTLS (866-289-2857) to begin a claim.